Information Technology Support Technician - Western Grain Marketing - Rushville, IL

At Western Grain Marketing, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

 

                                                                                                                                                                                                               

Information Technology Support Technician

 

 

PAY RANGE: $60,000 - $75,000 / YEAR

 

Compensation is determined based on your experience and qualifications.

 

In addition to base pay, you may be eligible for overtime, commission, performance-based increases, and bonuses.

 

REPORTS TO: IT and Communications Manager                                                                                            STATUS: Exempt

 

PURPOSE AND SUMMARY STATEMENT

 

The Information Technology Support Technician is responsible for providing technical support and maintaining the technology infrastructure that supports grain operations across company facilities. This position ensures the reliability, security, and efficiency of hardware, software, network systems, grain automation equipment, and operational technologies.

 

The Grain Information Technology Support Technician partners with Grain Operations, Accounting, Customer Service, and Information Technology personnel to minimize downtime, improve operational efficiency, and support business continuity during both normal operations and peak harvest seasons.

 

ESSENTIAL JOB FUNCTIONS

 

• Provide first- and second-level technical support for users at grain facilities and corporate offices.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, printers, scanners, monitors, and mobile devices.
• Configure user accounts, passwords, permissions, and Microsoft 365 applications.
• Respond to help desk requests and document resolutions in the company's ticketing system.
• Maintain inventory of IT hardware, software licenses, and technology assets.
• Assist with workstation deployments, equipment replacements, and hardware lifecycle management.
• Support grain scale software, grain accounting systems, inventory management applications, and customer service technologies.
• Troubleshoot grain scale hardware, ticket printers, barcode scanners, cameras, and peripheral equipment.
• Assist with maintaining grain automation systems, PLC interfaces, and terminal operating technologies.
• Coordinate with software vendors to resolve application issues.
• Support electronic grain contracts, scale ticket processing, and data integration between business systems.
• Assist in maintaining local area networks (LAN), wireless networks, VPN connections, and internet connectivity.
• Configure and troubleshoot switches, routers, wireless access points, and network cabling.
• Monitor system performance and report infrastructure issues.
• Assist with server maintenance, backups, disaster recovery testing, and system upgrades.
• Assist with software updates, antivirus protection, security patches, and endpoint protection.
• Help identify and respond to potential security threats.
• Assist with technology implementation projects at new and existing grain locations.
• Test new hardware and software prior to implementation.

• Develop and maintain technical documentation, user guides, and operating procedures.

• Communicate system outages, maintenance schedules, and technology updates.