Deposit Loan Analyst Specialist/Team Lead
FISAbout the role
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our Back Office Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our team completes support for all the tasks that need to be performed in the back-office to support loans.
What you will be doing
You will be providing administrative processes support for routine "back office" tasks such as client support processing, researching customer account-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client-specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on the efficient processing of high-volume transaction-oriented assignments.
- Review, analyze, and interpret account documents.
- Correspondence to ensure system accuracy and compliance with regulatory requirements.
- Update accounts and follow up on missing information.
- Research and resolve clients’ account related questions and problems.
What you bring:
- A high school diploma or GED required.
- Strong PC skills with basic knowledge of Microsoft Office applications
- Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
- Ability to work independently on problem tickets within the client problem ticket solution.
- Ability to maintain confidentiality and carry out assignments that are sensitive in nature.
Added bonus if you have:
- Basic knowledge of ticketing platforms
- Knowledge of banking principles, operations, and processes
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- Time to support charities and give back in your community.
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility, and respect.
- A fantastic range of benefits designed to help support your lifestyle and well-being.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans
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