Single Process Inventory – Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Preferred SPI team partners with the Front-Line Unit (FLU), Business Controls, Risk, Audit, and other partners across the organization to ensure the management of the SPI inventory is in adherence to the enterprise standards and drives comprehensive and consistent approach to process modeling and process enrichment.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Manage change initiatives driven by evolution of process management policy and standards & ensure deliverables are completed on time
• Respond to Audit requests pertaining to SPI inventory, review findings for impact and resolution
• Support remediation of SPI related audit issues
• Lead Process Owners (POs)/Process Delegates through new process design and enrichment
• Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT)
• Work with Process Owners, Compliance/Risk, and Business Controls partners to review, respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA
• Partner with Process and Control Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP)
• Help with Stakeholder materials, reporting and other presentations
• Foster strong team environment
• Control focused mindset and good understanding of operational, regulatory, and reputational risks

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities