Customer Success Manager - German

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

What you need to know about the role:

As a dynamic Customer Success Manager in the DACH Enterprise market proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering meaningful connections with our diverse client base.

Successful candidates will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations. If you are a proactive and strategic thinker with excellent communication skills, we invite you to join our team. Your expertise will contribute significantly to fostering successful partnerships with our valued merchants, making a lasting impact on our customer success initiatives.


Meet our team:

Our Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.

Job Description:

Your way to impact:

Your role as an Enterprise Customer Success Manager at PayPal is pivotal in proactively managing key client relationships, including high-profile and high-revenue merchants. As an integral part of the team, you take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for PayPal product information and critical operational issues.

In this role, your focus extends beyond addressing immediate challenges. Through proactive discussions, you actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client's overall profitability objectives. Anticipating and preventing future issues is a key aspect of your responsibilities, ensuring that PayPal and the merchant are strategically positioned for sustained business growth.

Your forward-thinking approach goes hand in hand with staying current on industry nuances, enabling you to provide effective and insightful advice to clients. This role is not just about support; it's about being a proactive partner, driving mutual success and fostering long-term, thriving relationships with our valued merchants.

Competencies:

• Drive for Results 
• Negotiating 
• Approachability 
• Time Management 
• Customer Focus 
• Business Acumen
• Active Listening and Strong communication skills 

Your day-to-day:

In this role, your daily activities center around three key focus areas:

Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchants' businesses. Your insights and strategic thinking will be crucial in guiding them toward enhanced success.

Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts. Your day involves ensuring our merchants are not only satisfied with our services but also receiving the support and guidance needed for seamless operations.

Retain: Build solid and lasting relationships by proactively and consistently demonstrating the value of PayPal's offerings. Your efforts contribute to the retention of our valued merchants, fostering loyalty and sustained partnerships.

What do you need to bring:

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Requirements:

• Five+ years’ experience within a customer success, and client relationship management environment.
• Excellent organizational, communication (written and oral), and interpersonal skills. 
• Self-motivated, target-driven independent worker 
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results. 
• Strong Relationship Management Skills 
• Strong working knowledge of external systems, PC-based internet, and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel, PowerPoint). 
• Traveling to your customers to deliver business reviews and increase relationship is key for a successful business partnership.