Manager, Solutions Consultant - Business Cards & Payments (Remote Eligible)

Manager, Solutions Consultant - Business Cards & Payments (Remote Eligible)

Business Cards & Payments (BC&P) | Build the Future.

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.

• We ask the hard questions.

• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

Business Cards & Payments is looking for a Manager level Solutions Consultant to join our Field Optimization team. Capital One Solutions Consultants are trusted advisors, supporting our field sales team with existing and prospective customers during the sales process, bringing extensive product expertise, accounts payable process knowledge, technical expertise and industry best practices. The Solutions Consultant role is a critical member of the team, who’s job is to ensure customer confidence in how Capital One products will work in their process and systems. The SC will work, in conjunction with our Sales and Product teams to be the technical bridge between our Regional Sales Managers and their prospects and customers. The SC provides a voice of the customer to influence and prioritize product design. 

The ideal candidate:

• Confident meeting with and presenting payment solutions to SMB and Enterprise C-level executives, accounting teams and IT departments

• A great communicator: You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. You leave people with the impression that you are really listening to them and understand their needs

• Organized with an attention to detail: Clearly documents and knows the status of all customers in their portfolio along with next steps

• A team player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team above yourself and support those around you

• Passionate & customer focused: You care about growing the business. You get a thrill from identifying and implementing solutions that provide value and create long term partnerships with our customers

• Intellectually curious: You have an appetite to learn new products or new technologies. You look for opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team

• Agile: Able to work in a rapidly changing environment where priorities may shift frequently

Responsibilities:

• Provide in-depth knowledge and customer facing support for our SBC products and capabilities that the field sales teams can leverage throughout the sales cycle

• Assist the Conversions team with migrating existing customers to the new Commercial Card product 

• Partner across multiple parts of the business on go to market product positioning and UI training

• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise

• Gather technical specifications, application configuration, implementation and post go live support 

• If there are technical or process concerns by a client, you either consultatively help solve the issues, or escalate to the experts within our organization

• Assist the field sales team as well as key internal stakeholders with understanding how our products work and the best way to position them in front of customers

• Provide demos of our different product user interfaces (UI) to customers and/or prospective customers

• Be a voice of the customer, documenting all needs to influence and prioritize product design

• Build relationships and trust across field sales and other internal partners

• 10-20% domestic travel

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:

• At least 3 years of client facing experience in a sales or consulting role in the payments industry

Preferred Qualifications:

• Bachelor's Degree or military experience

• 5+ years of experience in sales or in a client supporting role in the payments industry

• 3+ years experience working with various accounting and ERP systems such as QuickBooks, Sage, NetSuite, etc.

• 2+ years of experie