Front Desk Associate

Job DetailsJob Location: Imperial County - El Centro, CA 92243Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyJob Summary

 

            Join us in making a difference at Home of Guiding Hands as we improve the quality of life for people with special needs.  As a Front Desk Associate, you will serve as the first point of contact and be responsive to the needs of clients and staff.  In addition, this role supports the overall functionality and maintenance of the Imperial Valley HGH office.  A typical week might include greeting office visitors, answering phones, providing customer service, and ordering supplies. HGH offers paid sick and vacation time, medical/dental benefits, 403b retirement plans, initial and ongoing training, and career advancement opportunities, among other benefits.  Embark on a meaningful career with a leading non-profit.

 

Tasks, Duties, and Responsibilities

 


Utilize customer service skills to provide support to staff and families through tasks such as: answering phone calls/emails, providing routine information, etc.
Interact with clients, families, staff, and case workers regularly and provide accurate and relevant information to all parties.
Responsible for day-to-day operations of the office, including; opening and closing the office, ordering supplies, maintaining functionality of office machines, submitting maintenance requests, handling incoming and outgoing mail, distributing building access keys/codes, etc.
Ensure business-like appearance and safe operations of the facilities, including cleaning of the restrooms during office hours as needed.
Serve as the primary contact for all outside vendors (i.e., CPR/First Aid trainers, facility maintenance professionals, office equipment repair personnel, etc.)
Assist with employee training in areas such as employee timekeeping and use of technology and software platforms.
Provide administrative support to the Respite program management and other members of HGH’s senior leadership team.
Provide other general support for the Respite team, as needed.


 

 

Values

 

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all.  Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.
QualificationsKnowledge, Skills, and Education

 


High School Diploma or GED required.
Minimum of 1 years of experience in an administrative/clerical/customer service setting.
Any operational knowledge of disability services is preferable but not required.
Must be 18 years of age or older at the time of hire.
Must receive criminal record clearance from DOJ.
Must possess a Valid California Driver’s license, safe driving record, and have been licensed to drive at least 2 years.
Must maintain current and adequate auto insurance.
Must be able to proficiently read, write, understand, and speak English and Spanish.
Proficient on office equipment, including computer, internet access, printer, and copy machines.
Knowledge of Microsoft Office to include Excel, Outlook, and Word.
Excellent customer service, organization, and problem-solving skills.
Strong interpersonal skills with the ability to communicate effectively and respectfully, both verbally and in writing.
Capacity to work independently without significant guidance, and ability to exercise sound judgement.
Ability to maintain reliable and consistent attendance in the office.




Electronic Visit Verification and Location Data Notice

 

In accordance with California and federal requirements related to Electronic Visit Verification (EVV), Home of Guiding Hands utilizes electronic timekeeping systems and/or mobile applications that may capture date, time, and location information at the point services are provided or when employees cl