LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Essential Functions

• Must maintain professional appearance including wearing a clean, pressed uniform.

• Must be honest, reliable, and prompt in assisting guests through daily contact.

• Regularly clean and maintain furniture, rooms, and guest common areas on the Lake’s campus to departmental and industry standards. 

• Constantly keep hallways, elevators, stairways, meeting rooms, and offices clean, including outside areas.

• Assure appropriate appearance of all public areas and private rooms for guest comfort.

• Vacuums and cleans all floors and carpets in guest rooms or public areas. 

• Dusts and polishes all furniture, keeps windows and doors clean. 

• Scrubs, disinfects and deodorizes all bathroom fixtures. 

• Strips beds, collects dirty linen, and makes beds with fresh linens. 

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor.

• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

• A combination of education and experience equivalent to a high school diploma and a minimum of 1 year relevant experience.

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

• Ability to manage time effectively to ensure all tasks are completed in the time allotted.

• Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule formats. 

• Ability to effectively present job related information upon request to customers, clients, and employees of the organization. 

• Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.

• Must be willing to work a flexible schedule

Working conditions

• Moderate to heavy physical activity performing strenuous and non-strenuous activities with moderate to loud noise. 

• Indoor/outdoor work. Frequently exposed to elements such as; heat, cold, wind, rain.

• Ability to coordinate work, frequently moves about, able to stand for prolonged periods of time, walk, sit, manual dexterity to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear and understand staff and customer requests,  and also lifts or otherwise move objects weighing up to 50 pounds.