Initial Posting Date:

06/13/2024

Application Deadline:

06/27/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Customer Service Guide (Human Services Specialist 1) Bilingual English & Spanish Encouraged

Job Description:

Join our Tillamook Self Sufficiency team as a Customer Service Guide and begin your career with us!

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you ready to embark on a customer service journey that not only satisfies your passion for helping others but also paves the way for a promising career?

You will work in-person in our Tillamook Branch assisting Oregonians. This not a remote position.

Bilingual English/Spanish Encouraged

While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply.  

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. 

• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis. (Associate’s degree in any of the listed areas substitutes for 18 months of experience. Bachelor's degree substitutes for three (3) years of experience. Master's degree substitutes for four (4) years of experience. Doctorate degree substitutes for five (5) years of experience.)

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

We are looking for candidates with:

• Experience interviewing customers in person and over the phone to obtain pertinent information for a program or service.

• Experience completing tasks, duties, projects, and obligations with deadlines, while producing high-quality results.

• Experience navigating online systems, such as Microsoft Word, Excel, email, and search engines. 

• Experience communicating decisions, rules, regulations, policies, or procedures (technical information) in a non-technical way to people of diverse backgrounds and situat