Director of Marine Operations | City Cruises, Philadelphia

Salary Range $85,000 - $95,000

City Experiences is seeking a Director of Marine Operations for our City Cruises operation in Philadelphia.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Director of Marine Operations inspires a commitment to excellence from City Cruises Philadelphia’s marine team to create unforgettable memories for our guests.  The DMO ensures the successful execution of marine functions on 2 vessels at our Philadelphia location.  This person oversees, Captains, Mates, and marine crew, including scheduling, recruitment, training, coaching, development, and retention.  The Director of Marine Operations develops and executes marine labor budget and costs.  They ensure fleet is compliant with all applicable USCG regulatory requirements and foster a healthy relationship with the Coast Guard.  The DMO oversees execution of cruises to ensure consistently high levels of safety, quality, and customer satisfaction while focusing on city, business unit and company goals.  The Director of Marine Operations will have a focus on continuous improvement within the division and business unit.  The right person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System.

Essential Duties & Responsibilities:

Operations

• Oversees the Marine Operations team to ensure effective execution of each cruise according to Standard Operating Procedures and CCUS Policies that will result in guests experiencing a safe, memorable, and top quality cruise.
  • Directs the efforts of the Marine team.
  • Rides cruises to observe & coach Captains and marine crew.
  • Identifies skills and training needs for all Captains.
• Supervises and directs the marine operations and crew at CCUS NYC Piers to ensure accountability and exceptional services and safety experiences.
• Ensures adherence to Coast Guard rules and regulations and to good marine practices.
• Maintains a positive working relationship & open communication with the Coast Guard inspection & investigation team.

• Partners with the Port Engineer to cultivate a positive and transparent relationship with local Coast Guard regulators as a unified team. Monitors and ensures participation in the fleet wide electronic management system (HELM) for tracking of training, drills, inspections, work assignments, etc.

• Reviews and submits all Incident Reports and conducts Incident Investigations as required.
• Develops a culture that will embrace Safety Management System.

• Directs the execution of the Safety Program including incident management and emergency drills.
• Directs the execution of all safety training for all hands, both safety sensitive and non-safety sensitive crew.
• Provides guidance and direction to ensure safe navigation and professional ship-handling by our Captains.
• Establishes department priorities and executes against them city goals and established KPIs.
• Works with the Port Engineering team to ensure the highest reliability and aesthetic appearance of vessels.
• Oversees and ensures the proper maintenance of all ship’s safety related equipment and systems.
• Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
• Ensures strict compliance to Crisis Management Plan, Alternative Security Plan and Emergency Response Plan and the exercising of the same in accordance with company policy and federal regulations.

• Works with the General Manager and other City Department Heads to develop and execute the city’s cruise management plan.
• Participates in the development of the city’s strategic business plan.

• Maintains close liaison between the Marine Operations Department and other departments.
• Coordinates local marine activities with the VP of Marine Operations.
• Executes other projects as assigned by the General Manager.

 

Budget Development and Execution:

• Works with the General Manager and Port Engineer to develop the Marine budget according to company guidelines.

• Executes operations to meet budget guidelines.
• Monitors and controls all costs associated with the operation of the Marine Department in accordance with budget.
• Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost, and high reliability.
• Finds and recommends cost savings that are consistent with company objectives.
• Provides a monthly forecast to the General Manager