YMCA MISSION

To put Christian principles into practice through programs that will enhance personal growth and improve health of spirit, mind and body for all.

GENERAL FUNCTION

Under the direction and supervision of the Director of Administrative/Business Services, the primary responsibilities of this position are providing quality member service. The position may be responsible for sourcing, scheduling and supervision of the member services staff. A general knowledge of the YMCA of Greater Indianapolis is required. The Member Services Supervisor assists with coordinating and overseeing all facets of the Member Service/Front Desk. The Supervisor is responsible for daily financial, membership and office transactions and should be able to resolve problems and elevate as necessary.

KNOW HOW

• High School diploma, or its equivalent, is required (Associates Degree preferred) and/or two years related work experience.
• Minimum 18 years of age is required.
• Background in customer service and computer processing preferred.
• Experience in selecting, training and supervision is preferred.
• Maturity and good judgment along with excellent interpersonal skills needed, as well as a high level of organization, tact and integrity.
• Ability to manage diverse situations in a fast paced environment.
• A proven record of multi-tasking and cooperation with the ability to stay focused during detailed tasks.
• Maintain current certifications in CPR AED, First Aid, Safety & Risk Management, Child Abuse Prevention, New Employee Orientation and designated Member Service/Branch training, or the ability to obtain within 60-90 days of employment.
• Administrative skills including ability to maintain and generate reports and statistical information.

PRINCIPLE RESPONSIBILITIES

• Designated as First Responder in emergencies or accidents/incidents.
• Models great member service and supervises Front Desk area, which may include assisting with selecting, training and scheduling employees and acting as a point person for other employees.
• Provides safe programs and environment for all participants, volunteers and staff.
• Positively interacts with members and provides problem resolution.
• Scans member cards, prepares membership cards, processes new memberships and registrations, prepares member reports and provides member tours/interviews as needed.
• Assists Director in ensuring that cash is receipted and balanced and that deposits are made promptly and according to YOGI standards. Accountable for cash drawers of all shifts.
• May assist with maintaining bank draft and invoice data entry, cancellations, renewals and membership changes.
• Assists with sale of merchandise, including maintaining inventory.
• Maintains organized membership files.
• Answers the telephone, takes messages, and relays information as needed.
• Responsible for communication and resource book to ensure effective communication to all staff and resolve problems as they arise.
• Ensures membership materials are available and understood by desk staff.
• Conducts self in accordance with the YMCA Mission 
• Actively participates in the Invest-In-Youth annual campaign. 
• Attends all staff meetings and training associated with the Member Services department.
• Assists with other projects or ac