Sr. Software Engineer

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Senior Software Engineer in Menlo Park, CA. **Telecommuting allowed for this position.**

Job Description:  Responsible for migrations involving PureConnect (Genesys) Dialer: Develop custom tooling for Product Development enhancements and testing tools; Develop software that was deployed into both Client/Server and CaaS environments; Document, develop and test settings with the product that are unique to every customers. Responsible for migrations involving Genesys Cloud: Take many concepts of PureConnect Dialer and replicating as best as possible into a AWS Cloud environment. Have complete Ownership of Outbound UI across 3 teams in greater Genesys Developer groups. Designing and leading an effort to transition to a new UI Framework. Act as Technical Lead for Implementation Features including: Division Aware Wrap-Codes, System Dispositions as Rule Conditions and AMD Detection enhancements. Lead Research Spikes for large feature – Reoccurring Campaign Schedules. Responsible for interfacing and representing the team in discussions with the implementing satellite team. Handle high-profile and complicated support cases while working on new features. Perform high profile RCA presentations to greater Division Development leadership for major outages. Telecommuting allowed for this position.

Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science, Computer Engineering, or related field plus two (2) years of experience in a related technical occupation. Position requires any amount of experience in ALL of the following:  Pureconnect Dialer Development experience, C, C#, Java, NodeJs, EJB, Spring MCV, Hibernate, JSON/XML, Full AWS stack and Lambda Cloud Platform. Telecommuting allowed for this position.

Salary range: $113,443 to $163,443

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$106,050.00 - $208,050.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer tru