Product Designer, Live Event Operations & Production XD

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 Netflix’s business continues to expand in new ways to serve our global members. Whether it’s evolving how we offer best-in-class entertainment content to new forms that entertainment may take (games, live events, etc.), as a global company, it is important that we build high-quality infrastructure tailored to supporting innovation at scale.

The role

This role sits on the Live Event Operations & Production team within the broader Enterprise XD organization and focuses on designing tools, workflows and systems that allow us to scale the number of live events we support, both domestically, and globally. In other words, the products you will design help ensure our live streams of the next major boxing match, NFL game, comedy show, etc., are as flawless as they are thrilling. 

We are looking for a designer who has the desire to learn and collaborate cross-functionally, knows how to tailor their design process to the needs of a variety of project types, and designs systematic solutions that are equally thoughtful, elegant, and delightful. The work we are doing is fast-paced and constantly evolving, so you should be someone who thrives in ambiguity and is exceptionally resilient to changing business needs.The users of the products you’ll design are deeply technical, and the workflows are extraordinarily complex, so you will need to have a well-cultivated technical acumen and empathy for engineering users.  

This role is open to USA remote, but monthly travel will be expected to our offices in California (Los Angeles or Los Gatos) to engage in person with your team, users, and cross-functional stakeholders. Working PST hours is expected, regardless of location.

What you’ll do

• Partner with Product Managers to craft feature solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others – to drive impact for the users and the business;

• Work across all stages of the design process (user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Contribute to the evolution of design practices within your immediate team and cross-functional partners.

The must-haves

At Netflix, all roles are expected to exemplify the values outlined in our culture memo. Below are some specific behaviors, experiences, and skills to be successful in this role.
 

Skills, characteristics, and qualifications

• 4+ years of experience in enterprise web application product design;

• Track record of designing and shipping enterprise experiences that had successful outcomes for global users and the business;

• Experience collaborating with AI, ML, and/or data science teams to build AI features or products from the ground up;

• Comfort balancing the needs of different kinds of users with different needs in one product (or product suite);

• Ability to navigate ambiguity and drive a right-sized design process for the needs of the project;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping;

• Humble, collaborative approach to partnering with PMs, engineers