Consumer Banking Program Lead

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.  

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. 

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). 

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. 

The Consumer Program Lead will serve as a strategic partner to multiple teams, including Consumer Product Strategy, Consumer Segmentation, Consumer Governance, and Consumer Programs, as well as internal stakeholders, to support the digital and consumer banking brands of Texas Capital Bank. This role is critical in driving operational process improvements across the Consumer Line of Business (LOB) while ensuring successful adoption of new processes tied to strategic initiatives. The Consumer Program Lead will also provide program management leadership for executing the consumer product roadmap, ensuring alignment with business objectives and operational excellence.

Responsibilities

• Lead and enhance change management programs at the LOB level, ensuring alignment with enterprise standards and accountability for all related policies and procedures.
• Drive operational process improvements by identifying inefficiencies, recommending solutions, and implementing best practices to optimize workflows and enhance customer experience.
• Develop, own, and execute change management procedures to document impacts resulting from strategic initiatives.
• Maintain a holistic understanding of how business processes, technology, organizational structure, and job roles are impacted by changes.
• Ensure adoption milestones and activities are delivered on time and effectively communicated to all stakeholders.
• Communicate changes clearly and adapt messaging for diverse audiences, fostering transparency and engagement.
• Instill a mindset shift toward a customer-centric, risk-aware, and performance-driven culture.
• Act as program manager to provide additional program management support for Consumer LOB initiatives, ensuring delivery against roadmap priorities.
• Lead and enhance the project management function for the line of business through implementing best practices, standardizing routines and project documentation, coaching, developing and tracking KPIs.
• Perform other duties and projects as assigned.

Qualifications

• 7+ years of experience in Program or Project Management within Consumer Banking or Financial Services.
• 3+ years of experience managing project managers or cross-functional teams, with proven ability to lead through influence and accountability.
• Proven experience applying Change Management methodologies and practices to large-scale initiatives.
• Demonstrated success in driving operational process improvements and implementing efficiency strategies across complex business environments.
• Experience building change management plans and enabling content leveraging an omni-channel delivery model to engage stakeholders throughout the project lifecycle.<