Premier Executive Consultant (EVIP) - Remote

Primary function:

The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to:  providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.

Major duties and responsibilities:

• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.

• Perform exemplary, high-touch service through:

• timely, proactive communication and caseload management; 

• reduction of touch points between customer and suppliers;

• coordination between suppliers to avoid duplication of customer document submission;

• 24/7 accessibility;

• Assistance with completing customer’s needs assessment and required documentation;

• Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move

• Demonstrate knowledge of CARTUS products and services in all interactions with client and customer

• Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards

• Conduct weekly updates with suppliers and support groups servicing assigned caseload

• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue

• Ensure data integrity in all CARTUS systems.

• Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
• Track policy exceptions in Atlas and communicate requests and trending as may occur  to the Account Executive
• Provide data input for client customized reports

• Participate in special projects as needed,  including client presentations, client/supplier training 

 

Critical dimensions/selection criteria:

• Demonstrated ability to meet/exceed company service goals 
• Clear and concise written and verbal communication skills
• Strategic thinker -strong judgment and decision making skills
• Interpersonal/Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Cultural awareness
• Innovative and resourceful
• Flexibility
• Manage stress and pressure
• Ability to plan and organize

Qualifications/selection criteria:

• Minimum 2 years  Domestic Homesale and/or International experience required
• Bachelor degree or 3 years experience in the customer service relocation industry required
• Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
• High level of accuracy and process orientation required
• Demonstrated ability to problem solve and manage multiple priorities required
• Strong communication, interpersonal and influencing skills required
• Proven top block service history required 
• Demonstrated leadership skills required

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