Senior Engineering Manager, Trust & Safety

About the role

Chime is looking for a Senior Engineering Manager to help manage and guide one of the technology groups responsible for powering our bank-account features, mobile applications, platforms, service architecture, and third-party integrations. The Trust & Safety team’s mission is to make Chime the most trusted financial partner by safeguarding member assets, ensuring regulatory excellence, and enhancing the tools and processes that protect our community, while delivering a seamless experience that works reliably for our members.

The base salary offered for this role and level of experience will begin at $198,990 and up to $281,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to 

• Work closely with our engineering leaders to identify bottlenecks in our existing software infrastructure and guide the team through a path forward to improve and scale it. Ensure that technical decisions support our quality, performance, scalability, reliability, availability, and security goals.
• Design, develop, test, and scale new and existing consumer product features.
• Build, lead and hire a high-caliber team of software engineers to solve these problems while being hands on. Encourage innovation and foster an environment of continuous improvement. Establish a sense of urgency and direction, set expectations with team and individuals.
• Establish team objectives in alignment with business goals. Work very closely with the Product Managers to launch solutions for the users.
• Contribute to overall engineering initiatives as a member of Chime’s engineering leadership team.

To thrive in this role, you have

• 5+ years of experience managing a team of engineers
• Experience in Fintech, Disputes, Payments or Process Automation
• Experience with Service Oriented Architectures.
• Strong software architecture and effective people manager skills.
• Interest in pushing the envelope to explore new technologies and architectures that can have a large return on investment.
• The desire to learn and dive into the deepest levels of how things work.
• A customer-oriented mindset 
• The desire to make a huge difference at a growing company.
• The ability to motivate a team through delivery on aggressive schedules and goals.

#LI-Hybrid #LI-SB1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’r