Transmission Account Manager (Portland, OR) - 111368

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. 
 

General Purpose

Acts as an advocate for PacifiCorp transmission customers, as required, to resolve issues related to wholesale service purchased from PacifiCorp through the Open Access Transmission Tariff or through legacy contract provisions. Represent PacifiCorpÂ’s transmission customers requesting transmission to transmission interconnections. Provides advice and counsel to management and client organizations. Conducts special contract reviews and analyses, develops alternatives, presents recommendations to management and influences management decisions. Researches, analyzes, develops and implements new strategies, programs, and/or processes in response to changing internal and external conditions and in response to changing regulatory and reliability requirements.

Responsibilities

• Establish and maintain network customer relationships to facilitate the resolution of business unit issues affecting customers (i.e. FERC/NERC/EIM/Company policy, transmission interconnection, contract development, etc.) 
• Ensure high customer satisfaction ratings from key contacts with assigned customers. 
• Collaborate with all organization levels within the company to address and solve customer issues and concerns. 
• Apply detailed understanding of the Open Access Transmission Tariff, Business Practices, billing, operating procedures and other requirements to respond to and resolve customer inquiries and disputes as needed.
• Negotiate new contracts and revisions to existing contracts between Company and Customers. Consult with other departmental and legal staff in complex contract reviews and negotiations of terms with counter parties.  
• Lead programs and projects within various internal business units including Grid Operations to develop strategies, goals, long term and annual operating plans for the transmission business unit.  
• Represent the company’s interests in negotiations and implementation of contracts related to jointly-owned transmission assets.
• Consult and collaborate with various internal and external stakeholders in the development, implementation, coordination, communication, monitoring and reporting of long-term and annual operating plans and performance metrics specific to the transmission business unit.  
• Direct achievement of transmission goals and implementation of long and short-term strategies. 
• Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes.
• Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.    
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. 
• Provide solutions and recommendations regarding our customers' concerns and questions. 
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings on a federal level.
• Utilize project management skills to deliver projects and processes as needed to successfully deliver network customer projects as required under network and other agreements.

Requirements

• Bachelor's Degree in a technical discipline or related field; or the equivalent combination of education and experience. 
• A minimum of five year’s experience in transmission, system operations, transmission business systems including billing, operations experience, or related power supply experience. 
• Experience in contract administration including interpretation of contract terms and negotiations of contract amendments with counterparties. 
• Project management and leadership skills including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments. 
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a program or process. Ability to manage process though other business units.
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results
• Communication and interpersonal skills involving the ability to establish trust when dealing with transmission customers, maintain confidence, and understand social behavior and interactions.
• Ability to communicate company’s strategic plan, objectives for spe