Program Manager-BH School Based (Upshur Co.)

Job Details

Job Location: Buckhannon, WV 26201Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: 8-hour

Job Objective: The Project Manager supports the development, oversight, and execution of special programs, including but not limited to School based behavioral health coordination under the direction of the Chief Operations Officer. The Project Manager directs, plans, organizes, and evaluates daily operations to achieve satisfactory patient outcomes and meet the requirements of State and Federal Regulations along with CCWV’s Quality and Risk Management Programs.

Responsibilities and Essential Duties:

• Participates in long-range planning and directs and coordinates the implementation of plans for developing and operating school based behavioral health under the COO.
• Coordinates the work of teams to ensure effective service delivery to recipients of care.
• Works with the PAX GBG Coordinator to assist with scheduling PAX GBG training across CCWV’s service area.
• Collaborates with PAX GBG Coordinator to do Spleem Counts and other data functions within the school systems related to PAX GBG implementation.
• Communicate with principals and other school staff to coordinate space and other solutions between CCWV and the school systems.
• Reports issues and concerns in the school-based setting to the CMO-BH and COO.
• Promotes clear communication amongst patients and treating clinician(s).
• Participates in data collection, reporting, and program evaluation related to quality assurance and initiatives.
• Assist with creation and adoption of policies that meet CCWV, State, and Federal Guidelines.
• Maintains confidential personal information that must be safeguarded to prevent damage to patients’ lives or reputations. Utilizes sound judgment and caution in communications with individuals inside and outside of CCWV. Ensures compliance with various regulatory agencies.
• Other projects and duties as assigned.
• Supports the Mission, Values, and Vision of Community Care of West Virginia.

Patient Satisfaction:

• Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them in a courteous and respectful manner.
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Identify yourself in a pleasant and positive manner.
• Take responsibility for helping the patient.

Teamwork:

• Assist in the orientation/training of new Team Members.

 

• Consistently work in a positive and cooperative manner with fellow Team Members.
• Assist other Team Members in the performance of their assignments.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross- functional duties to ensure seamless patient care.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the Organization.

Problem Solving:

• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate and follow through on unusual orders or requests for service or information.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet patient expectations.

Productivity/ Efficiency:

• Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Organize job functions and work areas to be able to complete varied assignments within established time frames effectively.
• Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.

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