Campus Financial Aid Representative

Working Title Campus Financial Aid Representative Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 28000940 Agency Northern VA Community College Division NV280-Office of Student Services Work Location Prince William - 153 Hiring Range $55,000/yr Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule Sensitive Position No Job Description

• To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process over the phone, by email, or by in-person consultations.
• To coordinate assistance with appropriate policies and regulations.
• Assist with the organization and completion of outreach activities.
• Assist the Campus Financial Aid Manager or his/her supervisor, as requested, with other financial aid-related projects and tasks.
• Assist students in the financial aid office or offsite workshops in completing the online FAFSA application and all Financial Aid related requirements, such as verification or Master Promissory Note/Entrance Counseling completion.
• Analyze financial aid information provided by students on FAFSA to determine accuracy, completeness, and correctness.
• Identify discrepancies related to information provided on documents vs. information provided on FAFSA vs. information provided in the NOVA system.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems.
• Knowledge of office procedures, various office equipment, and excellent communication and organization skills.
• Ability to work well with students, staff and other offices for successful resolution to difficult problems
• Ability to work independently in identifying and addressing the student’s financial aid needs as they relates to the application process.
• Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs.
• Ability to work under pressure and to manage multiple tasks and demands.

• Experience in a customer service setting.
• Familiarity and experience with various software applications and reporting tools, including Microsoft Office Suite tools.
• Experience with diverse populations

Additional Considerations

• Experience working with the PeopleSoft student information system
• Bilingual – Spanish
• Experience utilizing Financial Aid Professional Resources (NASFAA, FSAPartnerConnect, IFAP, VASFAA)

Operation of a State Vehicle No Supervises Employees No Required Travel

Posting Number CLS_4614P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 07/28/2026 Job Close Date 08/11/2026 Open Until Filled Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants