Host

Host/Hostess

Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions:

1. Consistently exhibits Denny’s Vision, Mission, and Guiding Principles

2. Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

3. Demonstrates a sense of urgency and meets service cycle timing standards

4. Seats guests at clean, dry tables utilizing proper seating rotation

5. Determines and provides for any special needs of guests

6. Maintains guest waiting list and adheres to proper seating order procedures

7. Describes promotions and suggestively sells while seating guests; takes initial beverage order

8. Attends to any other guest needs during the entire dining experience as warranted

9. Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

10. Uses proper telephone etiquette

11. Enters and delivers “To Go” orders correctly

12. Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues

13. Assists service personnel in providing beverage orders and refills, and clearing and setting tables

14. Willingly assists other team members without being asked

15. Maintains proper supply of clean menus

16. Lifts and carries supplies and equipment up to 30 lbs.

17. Demonstrates knowledge of station and floor breakdowns

18. Possesses strong product and menu knowledge

19. Maintains foyer area of restaurant to be clean, organized, and inviting to guests

20. Completes all required side-work, including deep cleaning assignments

21. Adheres to Denny’s Brand Standards and internal policies and procedures

22. Provides courteous service and is cordial to all team members and guests

Essential Functions

• Must have ability to raise a tray weighing up to 25 lbs.

• Must be able to bend, stoop, reach, wipe, lift, and grasp

• Must have sufficient mobility to move and operate in work area

• Must be able to stand and walk during entire shift

• Must be able hear well in a loud environment to respond to employee and guest needs

• Must possess basic math skills (add, subtract, multiply, and divide)

• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

• Must be able to observe and differentiate between monetary denominations

• Must be able to operate point of sale system

• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must have ability to communicate effectively in English, both orally and in writing

• Must be able to pass all required tests and training requirements for the position

• Must be able to work in a team environment

• Meets Denny’s uniform and grooming standards and maintains them throughout the shift

• Must be able to work flexible schedule, including holidays, nights, and weekends

• Must have excellent guest service skills

• Must be dependable and able to learn basic tasks and follow instructions

• Must place a value on diversity and shows respect for others

Denny’s Guiding Principles

1. Guests First

They’re more than just customers or consumers. They are our guests and we invite them into our homes with open arms. They are the very reason why we are in business and the center of everything we do.

2. Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

3. Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

4. Hungry to Win