Customer Care Expert

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

• Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.

Qualifications

• A customer service professional with at least 2 years of experience working in a client-facing role. 
• You find meaning and pleasure in helping others succeed and are curious to know what really drives users. 
• You have strong critical thinking skills and are confident about taking responsibility and ownership. 
• You hold yourself to high-performance standards and work to improve constantly. 
• You’re passionate about new technologies and always eager to learn more.
• you thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. 
• You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
• Bonus points if you have experience working for a tech or at an internet company!

Additional Information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

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Working Shift: Monday-Friday, from the hours of 9am - 7pm

At this time we are seeking Iowa-based candidates who can commute to our office in Cedar Rapids. Our employees work in a hybrid model and are expected to be in the office at least 3 days per week.

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In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical, dental and vision.
• Generous and flexible time off for personal recharge and special life moments
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness and productivity
• 401K matching, with no vesting period
• Equity & ESPP
• We grant RSUs (restricted share units) to all of our employees.  We believe that our employees directly impact our success and thus should benefit from our successes.
• All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.