HR Partner, Customer Care - French speaker

<p>The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.</p><p></p><p><span><span>Hybrid role: 2 days in office/3 days remote (work from home)</span></span></p><p><span><span> </span></span></p><p><span><span><b>Your role:</b></span></span></p><ul><li><p><span><span>Respond to customer requests and provide guidance to associates and managers</span></span></p></li><li><p><span><span>Consistently execute HR processes, using case management, chat and telephony</span></span></p></li><li><p><span><span>Provide guidance to associates and managers on self-service transactions and navigating the HR portal</span></span></p></li><li><p><span><span>Research solutions to HR customer inquiries and escalate as needed</span></span></p></li><li><p><span><span>Understand and be able to communicate HR policies, processes, and procedures</span></span></p></li><li><p><span><span>Adhering to Flowserve’s safety, integrity and code of conduct policies</span></span></p></li><li><p><span><span>Other duties as required and assigned by manager</span></span></p></li></ul><p><span><span> </span></span></p><p><span><span><b>Your profile:</b></span></span></p><ul><li><p><span><span>Bachelor’s degree in business/HR</span></span></p></li><li><p><span><span>Ideally one year of experience in HR or customer service</span></span></p></li><li><p><span><span>Proficiency in English and French</span></span></p></li><li><p><span><span>Exceptional customer service, emotional intelligence and empathy</span></span></p></li><li><p><span><span>Excellent probing abilities, to identify true need from customer</span></span></p></li><li><p><span><span>Resourcefulness and ability to find answers quickly</span></span></p></li><li><p><span><span>Thorough with responses to inquiries and issues</span></span></p></li><li><p><span><span>Adaptable to different customer types and situations</span></span></p></li><li><p><span><span>Technologically savvy to improve and automate activities</span></span></p></li><li><p><span><span>Confidentiality and discretion for managing sensitive information</span></span></p></li><li><p><span><span>Executive presence and ability to deliver high touch support</span></span></p></li></ul><p><span><span> </span></span></p><p><span><span><b>Preferred:</b></span></span></p><ul><li><p><span><span>Studies in Human Resources</span></span></p></li><li><p><span><span>Relevant experience</span></span></p></li><li><p><span><span>Prior experience in an HR Operations Environment</span></span></p></li><li><p><span><span>Working knowledge of Workday and/or Neocase</span></span></p></li></ul><p><span><span> </span></span></p><p><span><span><b>Physical Requirements:</b></span></span></p><ul><li><p><span><span>Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg</span></span></p></li></ul><p><span><span> </span></span></p><p><span><span><b>What we can offer you:</b></span></span></p><ul><li><p><span><span>Friendly multicultural environment and team events</span></span></p></li><li><p><span><span>Life, accident and health insurance</span></span></p></li><li><p><span><span>Cafeteria Package</span></span></p></li><li><p><span><span>Career development and training opportunity</span></span></p></li><li><p><span><span>There is an opportunity for home office</span></span></p></li></ul>