Senior Data Cloud Onboarding Guide

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Data Cloud Onboarding Guides proactively engage our newest Data Cloud customers before and during implementation to ensure a positive initial experience with Data Cloud. This role focuses on helping customers achieve rapid "time to value" while building a strong foundation for future growth with Data Cloud and the broader Salesforce Platform.

Data Cloud Onboarding Guides will engage internal stakeholders and customers to guide initial configuration and architectural decisions within Data Cloud to meet both short term and long term objectives and to increase customer adoption.

Your work will directly influence customer satisfaction and loyalty, setting the stage for long-term engagement and success. By delivering exceptional value in the initial stages of the customer’s journey, you will contribute to Salesforce's reputation as an industry leader.

Responsibilities:

• Become a Data Cloud subject-matter expert, focusing on accelerating the initial "time to value" for new customers.

• Guide customers on implementing performant processes

• Understanding of, and ability to effectively communicate on the topic of developing a Data Strategy

• Provide relevant technical architectural recommendations specific to customers’ business needs

• Utilize consulting skills to uncover initial business use-cases, setting the stage for long-term customer success.

• Engage with customers to navigate the setup and administration of their Data Cloud instance, ensuring a positive initial outcome.

• Co-create quick-start guides and playbooks aligned with customer needs.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

• Actively leverage and contribute to the overall knowledge base and expertise of the community

Requirements:

• 2-3 years proven experience in implementing enterprise software solutions.

• Understanding of data architecture principles, including data lakes, data warehouses, and ETL processes.

• Excellent communication skills and ability to work collaboratively with cross-functional teams.

Preferred Qualifications and Skills:

• Salesforce Admin/Advanced Admin Certified . Data Cloud Consultant Certification an advantage.

• Proven experience in one or more of the following: consulting, technical support, account management, project management, or software implementations, particularly with Large Data Platforms such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture.

• Consultative and customer focused approach and engagement style.

• Ability to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems

• Deep technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem

• Ability to prioritize, multi-task, and perform effectively under pressure

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposur