General Service Director - Promenade at Town Center

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:  

 

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

 

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You’ll Be Doing:

As a General Maintenance Director, you will oversee the hands-on maintenance for Equity Residential properties by managing service requests, inspections, repairs, and scheduled maintenance. Half of your role will be dedicated to providing excellent management to your team and collaborating with Property Managers on budget, inventory, and expense control. 

 

• Leading and supervising your team in managing service requests, delegating tasks, and directing department work
• Collaborating on property objectives through recruitment, hiring, training, and motivation of a high-performing staff
• Ensuring team adherence to Equity standards, promptly handling resident service requests, and ensuring safe tool and equipment usage
• Analyzing property management data, providing financial recommendations, and contributing to annual budget preparation
• Monitoring service contracts, vendors, and capital improvement projects, suggesting operational improvements
• Conducting regular community inspections, recommending repairs, and preparing status reports
• Overseeing mechanical equipment, pool operations, and safety compliance while assisting the team in various maintenance tasks

 

What You’ll Need To Thrive:

 

• Hands-on maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary. 
• 3 or more years of Residential or commercial property management, hospitality, or retail  experience
• Managerial experience
• High School diploma or equivalent
• Valid driver’s license and good driving record along with auto insurance will be required when working between multiple sites that require driving throughout the day. If you do not possess a valid driver’s license, you will be required to sign an addendum agreeing not to drive any form of registered motorized vehicle while at work/on the clock.
• Computer literacy, and must be able to effectively communicate both orally and in writing in English for all work-related purposes
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities; a telephone number where you can be reached after-hours must be provided to your manager
• Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job
• EPA Section 608 Type I and Type II or Universal certification required based on the needs of the community

 

Bonus Qualifications:

 

• Management of complex communities or multi-site experience

 

Salary: $95,003- $116,115 / Salary

 

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. 

Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as eviden