Membership and Wellness Director

Description

POSITION SUMMARY:

At YMCA of Southwest Florida, we are seeking a Membership & Wellness Director to join our team. This position is integral to member engagement and retention, communication, developing plans, implementing of strategic goals, and maintaining community relationships. Under the direction of the Executive Director, this position will be overseeing both the Membership and Wellness department, which includes dedicated membership staff, wellness coaches, certified group exercise instructors and personal trainers.

ESSENTIAL FUNCTIONS:

• Responsible for new member attraction through community involvement and relationship building with local business and organizations.
• Recruits, hires, train, and evaluate Membership and Wellness staff teams. Will provide leadership in ensuring all staff is equipped to provide the best member service possible at all times.
• Perform the duties of Membership Services Associate and leads by example if needed.
• Build relationships with members, program participants and community partners.
• Motivate and train staff to improve membership and member retention.
• Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates all membership reporting, surveys and tabulations as requested by management.
• Promotes program and membership enrollment with existing and potential members. Is highly visible at the front desk and in the facility.
• Coordinates program registration and marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Develops and directs high quality relationship-based engagement strategies. Models' relationship building skills (including Listen First) in all interactions with staff, volunteers, members, and the community
• Maintain confidentiality of sensitive personal and financial data for each member.
• Monitoring and enforcing membership policies and procedures.
• Manage the accuracy and productivity of day-to-day activities of the membership process –i.e., cancelation, associate renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
• Accurately process new program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone, and email.
• Handle and Solve Member Complaints
• Lead membership events including Member Appreciation Days at the YMCA and represents the YMCA at community events to promote the YMCA.
• Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Perform other duties assigned

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to have full range of motion, including manual and finger dexterity and hand and eye coordination. Requires corrected vision, speech, and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks.
• Ability to lift 30 pounds or more.
• Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).
• The noise level in the work environment is usually moderate.

YMCA of Southwest Florida has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and YMCA of Southwest Florida reserves the right to change this job description and/or assign tasks for the employee to perform, as the YMCA of Southwest Florida may deem appropriate.

Requirements

QUALIFICATIONS:

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• One to two years related manag