UX Researcher

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

Great user experiences come from people who have the vision to see the big picture while still maintaining an incredible attention to detail. The User Experience team at Roku comprises UX designers, researchers, and writers who work collaboratively with our world-class Product and Engineering teams to meet customer needs for a Roku experience that delivers simplicity and delight. The UX Research sub-team is a tightly knit horizontal resource within the larger UX team at Roku.

Roku is looking for an experienced UX Researcher to primarily focus on innovative, engagement-driven content experiences within the Roku platform. These projects go beyond helping viewers find content quickly — they aim to make time spent in the Roku interface enjoyable, memorable, and habit-forming. You will contribute to initiatives that blend entertainment, interactivity, and discovery.

You will also support other research needs within Roku’s Content business area, working on products and features that help connect users with content they love while balancing business goals and user needs.

 

About the role  

Roku is seeking an experienced UX Researcher to focus primarily on innovative, engagement-driven content experiences within the Roku platform. These projects go beyond helping viewers find content quickly — they aim to make time spent in the Roku interface enjoyable, memorable, and habit-forming. You will contribute to initiatives that blend entertainment, interactivity, and discovery.

You will also support other research needs within Roku’s Content business area, working on products and features that help connect users with content they love while balancing business goals and user needs.

For California Only - The estimated annual base salary for this position is between $180,000 - $210,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you'll be doing

• Develop, plan, and execute research initiatives in collaboration with UX Research managers, other UX researchers, product managers, leaders at Roku, UX and visual designers, and others
• Utilize your research insights to influence the selection, definition, and design of product offerings that maximize engagement, leading to high customer retention
• Collect and analyze user behavior through both generative and evaluative methodologies
• Effectively present research insights to diverse stakeholder audiences through written reports and presentations 
• Work closely with multiple key stakeholders to identify the problems and business goals that your research will address 
• Be a deeply embedded member of product teams, while also being a strong collaborator on the UX research team

 

We’re excited if you have 

• 3+ years' experience as a UX Researcher in industry settings (not including academic experience)
• Proven skill with a broad methodological toolkit, including interviews, usability testing, surveys, field studies, diary studies, and quantitative analysis
• Confidence in selecting the most appropriate methods for a given problem or question  
• Experience collaborating with teams of business leaders, designers, researchers, product managers throughout the planning and development process
• Experience gathering and understanding business strategy, and find the right balance between user and business needs
• Excellent communication, facilitation, presentation, interpersonal, and analytical skills  
• Experience with mixed methods research  
• Strong project management skills with the ability to define, plan, and lead projects forward  
• Experience in th