Small Business Program Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Department of Commerce is the economic catalyst for the City of Philadelphia helping businesses - large and small - to start, grow and thrive. Our work strives to position the city as a dynamic, global destination with equitable access to opportunities, vibrant commercial districts, family-sustaining jobs, employer incentives, and talented workforce. The offices in this department elevate a thriving economy that benefits all people who live and work in our city.

For more information about the Department of Commerce, visit www.phila.gov/commerce.

Job Description

Position Summary

The Department of Commerce is hiring Program Managers to advance equitable economic development initiatives that support Philadelphia’s small businesses in starting, growing, and thriving. These positions will play a vital role in managing grant, loan, and technical assistance programs that support improvements to neighborhood business corridors, help businesses access capital, and build skills for long-term success, especially in low-to-moderate income communities.

Commerce is seeking multiple Program Managers who will oversee programs designed to equip small businesses with the resources they need to grow and contribute to vibrant neighborhoods. These include:

• Storefront Improvement Program (SIP): Grant funding to help businesses improve their storefronts, signage, and lighting
• InStore Forgivable Loan Program: Forgivable loans for small businesses opening or expanding on key commercial corridors
• Business Training and Assistance Program (BTAP): Technical assistance, workshops, and training for entrepreneurs
• Business Tax Prep Program: Connect small businesses to free tax prep and accounting services
• Philadelphia Business Lending Network: Supports access to a network of small business lenders for Philadelphia entrepreneurs, includes a city administered Incentive Grant program to encourage lending

The Program Manager will work closely with small business owners, community-based organizations, local lenders, and City agencies to deliver resources effectively, monitor compliance with program requirements, and support the growth of Philadelphia’s diverse small business community.

Essential Functions

Program Management and Oversight

• Manage one or more small business support programs, including grants, loans, or technical assistance, to promote equitable economic development and neighborhood revitalization.
• Review and process applications, reimbursement requests, and supporting documentation to ensure eligibility, accuracy, and compliance with program guidelines.
• Track project status and maintain accurate records in data systems such as QuickBase and Excel.

Stakeholder Engagement and Support

• Guide program applicants and participants, assisting with applications, documentation, and ensuring a clear understanding of program requirements.
• De