Performance Manager

Position Title: Performance Manager Program/Department:
Supervisor: Senior Director of Education and Training FLSA: Non-Exempt
Classification FT/PT: Full-Time
Direct Reports: None

Position Summary:

The Performance Manager plays a central role in coordinating and monitoring all facilitated workshops statewide, 
ensuring consistency, professionalism, and successful outcomes for both the Power of Possible (POP) and Life 
Skills workshops. Key responsibilities include assessing the quality of training delivery, supporting curriculum 
development, and driving continuous improvement of POP, The Fedcap Group’s proprietary work readiness 
curriculum.
Reporting to the Senior Director of Education and Training, the Project Manager will also train and support staff 
in becoming proficient facilitators of the POP workshop. Success will be measured by established KPIs, including 
facilitator adherence to the curriculum, effectiveness of delivery, and ongoing program enhancements informed 
by participant feedback.
This position requires regular statewide travel to observe facilitators, provide feedback, and strengthen delivery 
quality. While based in the office, the role is highly mobile and involves consistent field engagement.

Key Responsibilities:
• Develop a deep understanding of the Power of Possible philosophy and Life Skills curriculum. 
• Lead and co-lead at least 3 POP and Life Skills Train-the-Trainer sessions per year, ensuring staff are 
fully equipped to deliver the curriculum to program participants.
• Conduct a minimum of two in-person observations/evaluations of POP and Life Skills facilitators per
month, assessing the quality and effectiveness of their delivery, ensuring the provision of and 
responsiveness to feedback, and to driving continuous quality improvement.
• Ensure responsiveness to coaching plans to POP and Life Skills facilitators as needed for continuous
quality improvement.
• Ensure high standards of professionalism among facilitators, including clarity and respect in speech, 
appropriate presence, and integrity of character.
• Conduct weekly coaching with staff that are data informed and foster accountability with measurable goals 
to continuously improve performance where goals are being achieved at 90% or greater and correct 
deficiencies when goals are below 89% for team members first 90 days, then monthly unless the individual 
is extended or on a Performance Improvement Plan (PIP).

Performance Manager Education & Training Final 10.08.2025
• Review and evaluate staff performance by completing monthly and annual performance reviews on each 
team member setting improvement goals to ensure each individual team member meets 
monthly/quarterly/yearly contractual and programmatic goals; develop continuous improvement process 
improvement plan and/or corrective action plans to reflect necessary contractual achievement 
progression.

Program Development & Training:
• Design and implement enhancements or updates to the POP curriculum and Life Skills workshops a 
minimum of once per year, aligned with employment readiness, life skills, and incorporating feedback 
and outcome data.
• Deliver or co-facilitate at least 2 POP Train-the-Trainer workshops per year with at least 90% of 
participants reporting overall readiness to deliver POP in post-session evaluations.
• Actively participate in other internal training sessions, as needed quarterly.
• Responsible for refining and updating curriculum content to ensure training supports progressive learning 
outcomes consistent with Bloom’s Taxonomy—from foundational knowledge and comprehension to 
application, analysis, evaluation, and creation—while remaining aligned with program goals and 
workforce needs a minimum of semi-annually or more often, as necessary.
Operations
• Develop and manage quarterly schedules and back-up plans for both onsite and remote training sessions,
including, coordinating facilitator availability, aligning program timelines, space availability, ensuring 
adequate coverage in the event of conflicts or absences, and proactively addressing logistical needs to 
minimize disruption and maintain training quality.
• Ensure every Opportunity Center room has appropriate visual aids for business center and POP workshop.
• Oversee the preparation of materials, resources, and supplies so facilitators are ready to deliver engaging 
training sessions.
• Develop, maintain, and manage a process and recording mechanism for tracking attendance in workshops 
and ensure hours are verified and captured in FedcapCARES.
• Complete and submit an environmental checklist monthly for each office visited.
• Report all safety issues promptly and follow through to resolutio