CUSTOMER SERVICE REPRESENTATIVE

Company Description

Brandt Construction, Inc. is a General Contractor/Construction Manager founded in 1971 focusing on commercial construction including: historic restoration, religious facilities, hospitality/entertainment, educational, public works, and other high-end commercial facilities.

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Honolulu, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Handle customer complaints and concerns with empathy and work towards satisfactory resolutions
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to address complex customer issues
• Document customer interactions and update account information in the company's customer service software
• Identify and escalate priority issues when necessary
• Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and MS Office applications
• Ability to multi-task and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to remain calm and professional in challenging situations
• Flexible schedule, including availability for evenings, weekends, and holidays as needed
• Basic typing and data entry skills
• Knowledge of company products and services (training will be provided)

Additional Information

Hourly Rate: $25 per hour

Expertise:
- Fast and accurate data entry
- Attention to detail and quality assurance
- Proficient in Microsoft Office and Google Suite
- Excellent communication and organizational skills