Field Service Supervisor

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions is looking for a Field Service Supervisor to oversee and enhance the day-to-day operations of Field Service Technicians while supporting revenue growth through proactive sales collaboration. This role focuses on delivering exceptional customer experiences by ensuring accurate job scoping (65/35 split between fieldwork and administrative responsibilities), expanding technical capabilities, empowering technicians to deliver a broader range of services, and fostering upselling and cross-selling opportunities. The Field Service Supervisor ensures the team exceeds customer expectations, achieves operational excellence, and contributes to business development by integrating service and sales strategies.

Travel up to 65% is required, after-hours and weekend hours are required, as needed. 

We are looking for highly motivated, field service experienced in supervising teams in dynamic environments.

Qualified individuals should apply NOW for an opportunity to find out why Busch is an amazing place to work!

 

Job Responsibilities

• Serve as the primary point of contact for field-based customers during the scoping phase of service requests.
• Accurately define job requirements, ensuring alignment with customer expectations and technical feasibility.
• Supervise and support Field Service Technicians in daily operations, including scheduling, service delivery, and performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive initiatives to introduce new services, tools, and methodologies to the field team.
• Conduct regular field audits to ensure adherence to safety, quality, and technical protocols.
• Collaborate with sales and service teams to identify opportunities for additional service offerings and revenue growth.
• Establish and monitor revenue goals for the Field Service team, ensuring alignment with company objectives.
• Support the sales team by providing technical expertise during customer interactions to close sales opportunities.
• Develop and implement training programs to expand the technical skillsets of Field Service Technicians, including sales-oriented training.
• Monitor and analyze performance metrics, implementing corrective actions to meet operational and sales goals.
• Proactively address customer feedback and concerns, driving solutions that enhance satisfaction.
• Partner with customers to identify long-term service needs, creating tailored solutions to build loyalty.

 

Required Experience

• Proven experience in a supervisory role within Field Service or a related industry required.
• Experience in developing and delivering technical training programs preferred.
• Experience in sales, business development, or customer relationship management within a Field Service or related industry preferred.
• Demonstrated success in developing revenue strategies and achieving sales targets.

 

Personal Qualifications

• Strong technical understanding of [industry-specific systems/products] required.
• Education: Associate’s Degree in Engineering, Technical, or Business Management Preferred
• Computer skills: Working knowledge of Microsoft Office, SAP experience Preferred

 

Job Requirements

• Travel up to 65% of the time
• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
• Must be willing and able to utilize all required PPE
• Physical Requirements
  • Frequent standing, walking, sitting, squatting or kneeling
  • Occasional reaching above the shoulder, climbing, and lifting/carrying/pushing pulling up to 50lbs climbing

 

• • All applicants must be able to hear and see audible and visual a