Health Insurance Verifications Representative

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Health Insurance Verifications Representative do? 

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. 

Roles and responsibilities:

• Review patient insurance claims

• Utilize online insurance portals to verify patient benefits

• Develop a holistic understanding of patient insurance plan details

• Update the patient’s deductible, copay, and coinsurance data in clients' billing system when inaccurate

• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;

• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

• Participate in all mandated internal and external training and/or seminars; and

• Get to know, understand, and comply with TaskUs’ policies and procedures.

Requirements 

• 1+ years in a prior medical billing or insurance verification role

• Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability

• Familiarity with different insurance payer types and navigating insurance portals

• Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required

• Experience with HIPAA and compliance-sensitive environments

• Must be able to multitask to make effective use of various online resources and platforms. 

• Must adhere to regulatory requirements to protect patient safety.

• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience. 

Qualifications/Skills:

• Strong deductive reasoning and inference to understand a patient’s claim history

• Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits

• Intellectual curiosity and desire to develop expertise in insurance verification

• Proactive learner and active communicator when in need of assistance

• Ability to work