VP, Professional Services

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Vice President of Professional Services Networking/Datacenter is accountable for overseeing the teams’ developing, selling and successfully delivering the set of client engagements necessary to achieve the annual financial targets for C1’s professional services delivery. The Vice President of Professional Services provides oversight on all projects related to the teams being managed ensuring client satisfaction, appropriate executive level communication – both internal and external, escalation and resolution of engagement issues and appropriately directing and coaching team resources. This position is accountable for ensuring that the revenue and gross profit goals for the C1’s practice(s) under their management are achieved and assists with resources hiring and staffing. 

 

Measures of success include

• GM management and achievement of GM$/% budget
• Utilization rates
• Transactional NPS (customer sat)
• Maximization of C1 resources and limited 3rd party usage
• Achievement of TMO commitments
• Improved employee retention

Responsibilities

Essential Functions

• Develops the overall short- and long-term Professional Services strategies in collaboration with the executive team
• Aligns tightly with the PMO organization to maximize project completion on time on budget
• Works closely with Practice Directors on key opportunities and delivery of solutions provided by the practice
• Optimizes C1’s services offerings by first evaluating and strengthening current offerings and secondly, supporting portfolio and offer management in the PS readiness of new offers
• Establishes standards for SOW, pricing and GM to ensure consistent and profitable practices across the regions; implements processes for measuring and capturing change orders
• Establishes consistent processes and infrastructure support across regions to ensure improved efficiencies and quality in overall solution delivery; earns the support and confidence of the Regional Sales Directors
• Maximizes the efficiency and cost effectiveness Professional Services department by analyzing time data and utilization rates, identifying anomalies and critical areas, then utilize the information in future planning, budgeting and to make any required adjustments
• Works in close coordination with finance, and collaborate with sales, on revenue performance and to provide operational reporting and metrics, build budget, and other reporting and measurement requirements
• Evaluates organization’s current talent (competencies), and based on the gap analysis, develops a resource/staffing plan to remediate, strengthen and position Professional Services for aggressive growth in conjunction with key management (Sales VPs, Service VPs/Directors, et al)
• Ensures that employee training and certifications are meeting or exceeding industry standards by formalizing and tracking development planning
• Establishes partnerships with top tier third party resources to establish loyalty, responsiveness, favorable pricing and exceptional service delivery to our customers
• Oversees IT Recruiting activities and performance; responsible for Profit and Loss Statement (P&L) for the department

Qualifications

Required Qualifications

• Track record of developing and proposing innovative and complex service-based solutions for customers
• Demonstrated success growing, managing and optimizing a $50M+ P&L
• Minimum 10+ years experience in networking, security, or mobility implementation services
• Minimum 10+ years experience selling consulting/professional services to C level executives
• Minimum 10+ years experience managing a Professional Services Organization with 50+ employees
• Direct experience in IT Infrastructure, Unified Collaboration, Datacenter, Networking, Security and Contact Center services market
• Possess sophisticated client interfacing skills built on a consultation model
• Excellent communications/presentation skills