Technology Solutions Associate

Description

Join Our Dynamic Team at Horizon Develop Build ManageBuilding Futures, Creating CommunitiesTop Workplace since 2019.
Horizon (www.horizondbm.com) is a leading player in the development and construction industry, specializing in affordable and market-rate senior and multi-family housing and planned neighborhoods. With a rich history of expertise, we’ve successfully navigated diverse projects, including commercial and retail space, waterpark resorts, and industrial buildings. Our current construction footprint spans the Midwest covering Wisconsin, Illinois, Iowa, Indiana and Minnesota. 

     

This position shall   contribute to the efficiency and effectiveness of technology operations   within the organization, supporting a dynamic and collaborative work   environment. This position is a   multifaceted role within the Technology team, responsible for providing   frontline Tier 1 support, managing technology inventory, facilitating   technology onboarding and training, as well as supporting various teams   within the organization. This position plays a critical role in ensuring the   smooth operation of technology systems and optimizing technology-related   processes. This position is an   internal client-facing position which requires them to a high level of   customer service experience, ability to clearly communicate, be resilient, efficient   administrative skills along with "geek" mentality to support a   diversified workforce of technological skills.

We will train Tier 1 technology support if you have the aptitude and willingness to learn!  This is a collaborative team environment where our expectation is for you to learn, grow and succeed!

          

  Frontline Tier 1 Support

Provide prompt Tier 1 support for technology issues, including troubleshooting hardware and software problems, responding to user inquiries, and escalating issues as necessary. Examples of Tier 1 support:

• Tier 1 personnel manage the helpdesk, where they receiving reported by users. They serve as the first point of contact for users seeking assistance.
• Tier 1 personnel manage the helpdesk, where they receive and log incidents reported by users. They serve as the first point of contact for users seeking assistance.
• Maintain company security standards utilizing existing software. Isolate problem workstations and complete security scans before returning to service. Receive, Inventory, and accurately track new and returned hardware from users. Configure or reconfigure hardware for new users in accordance with established checklists and guidelines.
• Install and update printer, docking station and hardware specific drivers. 

Deliver exceptional customer service and ensure timely resolution of technology-related issues to minimize disruption to business operations in accordance with our IT customer service standards.   Collaborate on other IT functions including network services, software systems and/or application development to restore service and/or identify problems.  Document solutions to problems and recommend changes. Tier 1 personnel manage the helpdesk, where they receive and log incidents reported by users. They serve as the first point of contact for users seeking assistance.

Inventory Management

Track technology inventory, including hardware assets and applications, to ensure accurate tracking, maintenance, and availability.

Accountable for ensuring incoming and outgoing equipment inventory is accurate.  Track software application usage.  In coordination with the Office Manager ensure the technology billing is accurate and provide up-to-date analysis, as requested, to ensure we optimize operations. 

Training

Facilitate technology onboarding for new employees, including setting up accounts, providing access to systems, and delivering orientation on technology tools and resources.

Conduct refresher training sessions for existing employees to ensure proficiency in technology usage and compliance with organizational policies.

Manage quarterly Infosec (Information Security) training sessions and ensure compliance with security protocols and regulations.

Confidentiality and Additional Responsibilities

Maintain confidentiality and integrity in handling sensitive information and technology-related data.

Accept additional responsibilities and support multiple teams as business needs evolve and change.

Performs other duties and responsibilities as requested or required.

Requirements

Job Qualifications.

• Valid driver's license and insurance per our Travel policy
• Associate degree or specialized training in IT field is helpful
• Experience in pro