We anticipate the application window for this opening will close on - 31 May 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your sales talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. 

 

The Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned Surgical Centers of Therapy (COTs). This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, performing equipment upgrades and maintenance, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Surgical Account Manager (SAM). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion efforts, contributing directly to the organization’s growth and success. 

#surgicalsales

 

Job Responsibilities 

 

Customer Support 

• Provide real-time procedural assistance for Surgical COTs within aligned territory. 
• Offer technical expertise and troubleshooting support to ensure successful product usage. 
• Serve as a trusted resource for physicians and surgical teams in the OR. 

 

Customer Engagement & Communication 

• Act as a primary point of contact for customer inquiries during on-site procedures. 
• Ensure clear and effective communication between customers and colleagues. 
• Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM). 

 

Equipment Upgrades & Maintenance 

• Perform equipment and software upgrades as required. 
• Conduct equipment fleet audits to ensure optimal product performance and compliance. 

 

Training & Education 

• Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications. 
• Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs. 

 

Sales & Implementation Support 

• Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives. 
• Provide on-site support for regional conversions and product adoption strategies. 

 

Inventory Management 

• Maintain accurate tracking and availability of surgical products for smooth procedure execution. 
• Ensure inventory levels meet customer and operational needs. 

 

Success Metrics: 

• Achieve/exceed sales objectives by driving product utilization and customer engagement. 
• Secure base business and expand new accounts through effective procedural support. 
• Generate and track leads in SFDC (