Sr. Learning Consultant

About the team

The Zillow Group Talent Success organization drives the overall strategy to unlock the doors for talent to drive organizational success, including but not limited to onboarding, professional growth and performance, leadership development, and flexible work. Our team is a dedicated group of leaders, consultants, facilitators, designers, program operation leads, program managers, gatherings coordinators, and LMS managers. Together, we work to enrich the employee experience, so they can develop personally and professionally in alignment with company goals.

About the role

As a member of the Talent Management team, the Sr. Learning Consultant contributes to the team’s vision by supplying an innovative perspective that blends human-centered research, systems thinking, business insight, and activating human performance. The Sr. Learning Consultant provides a distinct interpretation of data trends with a human-centered lens that amplifies the team’s value to the business and its success.

The Sr. Learning Consultant partners closely with Talent Success leaders and cross-functional teams to research and diagnose current and emerging organizational opportunities. As a credible and informed partner, this role collaborates across the enterprise to unlock doors for talent to drive organizational success.

The Sr. Learning Consultant’s role is a unique blend of human-centered research, innovative consultative service, organizational navigation and collaboration, and project management.

Human-centered Research

• Frames, designs, and conducts human-centered qualitative research, and independently interprets qualitative data, including advanced methods.

• Translates business needs into appropriate research questions and builds corresponding research design.

• Efficiently designs and conducts discovery, testing, and feedback-gathering across a variety of study types and methods, requiring little oversight.

• Drives the definition of problem statements and performance-based metrics (i.e., key initiatives, measurable performance outcomes)

• Advocates for the employee’s experience in discovery, problem definition, and solution design phases using data gathered while conducting empathy interviews, focus groups, usability tests, and pilots.

• Applies advanced knowledge of human-centered design methodology that includes needs analysis, organizational analysis, and skill and performance gap analysis.

Innovative Consultative Service

• Leads deep discovery and needs analysis processes that surface and articulate root causes and employee and performance needs, preferences, and gaps.

• Provides clear, actionable, constructive feedback, focused on outcomes.

• Confidently engages cross-functional teams throughout research, consultation, co-creation, and recommendation practices while educating collaborators throughout.

• Drives cross-functional discussions towards a shared vision so everyone has a stake in its success. Anticipates business partners’ concerns and builds trust.

• Challenges assumptions to further Talent Success’ impact beyond traditional learning activities.

Organizational Navigation and Collaboration

• Informs performance improvement by identifying gaps between employee performance (objective, observable, behavioral, mental models) and business goals/strategy.

• Proactively navigates within the organization to find novel data and insights.

• Defines measurable criteria for validating solution iterations.

• Translates transformative ideas and innovative proposals into tangible action plans and roadmaps that clearly transfer to project teams for scaled execution.

• Engages in collaborative opportunities with cross-functional teams and remains closely informed of key organizational initiatives and challenges.

• Demonstrates deep collaborative facilitation skills, keeps the project team engaged, ensures every voice is heard, and drives towards clear output or outcomes.

• Creates an inclusive environment for teammates and business partners.

Project Management

• Follows industry standard practices when developing methodological approaches to conduct research (i.e., appropriate research methods, research plan development, generating and testing hypotheses, ensuring a representative sample, collecting insights).

• Collaborates effectively within a project team to own discovery, problem definition, and solution design phases of a project, capitalizing on the Cloud HQ (digital-first) environment.

• Prioritizes agile methods to review, reflect, and iterate. I