Representative II, Customer Service Operations - New Patient Onboarding

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Remote opening Hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate)

Responsibilities:

The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage.

• Responsible for verifying patient insurance through either a phone call of web
• Reprocessing orders
• Multitasking
• Completing 53+ audits per day
• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.
• Process and enter manufacturer and HCP referrals per standard department procedure
• Enter all information into the computer insurance screen.
• Verify all benefits and determine if collection is needed.  Forward orders to the appropriate destination or queue.
• Assist in team projects as needed.
• Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.
• Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials.
• As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends.
• Attend all required Compliance, HIPAA and other scheduled training. 
• As applicable, present to management and staff.
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers.
• Support and demonstrate the Company’s values.
• The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility.

Qualifications:

• HS Diploma, GED or equivalent experience preferred
• 1+ years’ experience in related field preferred
• Detail-oriented
• Good communication skills written & verbal
• Good computer skills

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities.  Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date.  You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
• Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
• Upload speed of (10Mbps – Recommended)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

Anticipated hourly range: $15.75/hr. - $18.50/hr.

Bonus eligible: NO

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage