Desk Operations Specialist - DOS to LPN Program

Are you ready to pursue a career as an LPN at Mayo? Looking to gain foundational skills to accelerate your journey? If your answer is yes, please read on!

We are pleased to announce that in collaboration with Rochester Community and Technical College, South Central College and Riverland College Mayo Clinic is offering a position as a Desk Operations Specialist while you obtain your education and licensure for a Licensed Practical Nurse position. Earn your degree in Licensed Practical Nursing and a paycheck as an apprentice at Mayo Clinic. Through the MN Dual Pipeline grant, your educational fees will be covered, if accepted into the program.

Your path to success in three steps:

1. Acceptance into one of the following Practical Nursing Programs, RCTC Practical Nursing program, South Central College, Licensed Practical Nursing program or Riverland, Nursing (LPN  track).

2. Complete the Free Application for Federal Student Aid (FAFSA) - https://studentaid.gov/h/apply-for-aid/fafsa 
3. Join the Mayo Clinic team as a Desk Operations Specialist. Once admitted, you will receive financial compensation for tuition, books, and fees (up to $8,000.00 per academic year).

The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Prepares orders and schedules screening tests following practice guidelines. Measures and documents patient vitals per practice guidelines. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Assists with facilitation of patient visit, this may include restroom and/or clothing change assistance, placement of apparatus on patient prior to exam and IV removal. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. 

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required.

This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

Must be currently accepted into one of the following Practical Nursing Programs: RCTC Practical Nursing program, South Central College Licensed Practical Nursing program or Riverland Nursing (LPN  track).  Please attach documentation of acceptance to application.

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointmen