General Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary: The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL.  The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management.  As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction.  Of specific importance is achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).  The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, and contractors).  The GM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. 

Conduct regular action agenda meetings with building owner.   Prepare Annual Property Business Plan and re-forecasts according to the requirements of the owner.  Coordinates all services and purchases in accordance with Annual Business Plan and specific spending guidelines. 

The GM is responsible for working directly with the client and Group Manager to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets.  Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).

The GM is responsible for the management, supervision, and professional development of all building personnel (e.g., Chief Engineer and engineering staff, Property Administrator, etc.). Ensure 100% compliance with Jones Lang LaSalle IPMP process and coordinate with immediate supervisor and HR to address any personnel performance issues. Maintain all personnel files and approve timesheets, distribute checks, and file payroll registers.  Additionally, the GM is responsible for representing Jones Lang LaSalle Americas, Inc. in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

Job Responsibilities:

Operations -

• Assist in completing the Management Audit.
• Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.  Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease.  Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.  With approval from the client, submits tenant accounts to attorney or agency for collection.  Assists with eviction of tenants in compliance with court order and directions from specified attorney and client.
• Inspects facilities and equipment to determine extent of service and equipment required.  Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings.  Assigns employees or vendors to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors pursuant to client and JLL guidelines.  Notifies tenants of special projects, emergencies, or other requests.
• Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.  Capable of managing major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc. Reviews construction specifications or plans, obtaining advice from t