Software Support Representative

Job Title

Software Support Representative

Job Description

As the Product Support Representative, you will have the primary responsibility within the call center for providing internal and external customer support for the Philips Respironics product line, Care Orchestrator. 

Your role:

• Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc.
• Providing remote configuration of software according to customer specifications.
• Providing installation support of desktop application.

• Researching, recording, and providing appropriate feedback and solutions to customers, with regard to product complaints and events associated with the software application.
• Informing Product Managers on customer issues related around software utilization and software design.
• Maintaining technical expertise with both Respironics sleep therapy products and their usage, as well as general networking and PC skills.

You're the right fit if:

• You’ve acquired 3+ years of experience in a medical device technical support or IT related customer service role, and have strong phone/customer service skills.
• Your skills include knowledge of Windows XP, Vista, 7, and 8 Operating systems (required), a strong understanding of computer functionality, software/hardware troubleshooting, and a demonstrated understanding of computer networks and database structure.
• You have an associate’s degree or higher, (preferably in a computer related field).
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 
• You’re have knowledge of Android and iOS mobile operating systems and knowledge of SQL server (preferred).

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.