Field Application Engineer

Job Description & Responsibilities

Persistent Systems is seeking a highly skilled Field Application Engineer to join our growing team.  As a Field Application Engineer, you will be a critical member of our Field Technical Services and Support team based in Pinehurst, NC. You will support our SOCOM tactical communications programs and provide technical support for existing programs. You will serve as a technical lead and subject-matter expert in the support of Wave Relay® communications solutions and be responsible for technical aspects of MANET solutions offered to our customers. You will have direct and recurring interaction with customers and play a pivotal role in communicating technical challenges to Program Engineers and Program Managers.

Position Responsibilities

• Supporting project execution in the deployment and support phases as technical specialist
• Conducting development testing on new and existing Wave Relay products
• Creating diagrams and documentation for specific engineering solutions and customer requirements
• Completing engineering tasks such as defining requirements, supporting design efforts, developing acceptance test plans, and data analysis
• Developing technical expertise of the Wave Relay suite of products
• Supporting the sales force in technical analysis and solution design during the business development phase of the project
• Interpreting written customer requirements and technical specification documents
• Providing necessary technical documentation for suppliers, customers and internal use
• Providing technical advice to management on strategic or project issues
• Screening of the market segment including key customers and competitors on and ongoing basis
• Interacting with customers and providing direct technical support
• Assisting customers in integrating other systems, sensors, and components with the Wave Relay® systems 
• Traveling to test locations and customer sites to directly support the testing, evaluation, and deployment of the Wave Relay® system
• Conducting onsite and offsite Wave Relay® training courses
• Participating in meetings for customer employment of Wave Relay® systems

Job Qualifications & Experience

Minimum Qualifications

• Basic understanding of networking and Internet Protocols.
• Demonstrated three years proficiency working with radio frequencies (RFs) and/or wireless communications
• Experience working with customers and as part of a team with remote members
• Must be able to commute into the Pinehurst office 5 days per week
• Ability to work under time pressure with minimal supervision
• Excellent communication skills (verbal and written) and presentation skills
• Proficiency in Microsoft Word, PowerPoint, and Excel
• Must be willing and able to travel 50% of the time 
• Must have a United States security clearance or the ability to obtain a United States Security Clearance

Preferred Qualifications

• Prior military experience (18E, 25U, or DoD equivalent)
• Technical degree (Electrical, Computer or Software Engineering, or other discipline with focus on system integration) or equivalent experience
• Comprehensive knowledge of Mobile Ad hoc Networking 
• Current Network+ / Security+ Certification or other networking certifications
• Proven experience writing reports and building test plans
• Demonstrated experience performing consultative, solutions-based design and implementation for clients
• Experience conducting training from a formalized lesson plan
• Experience resolving issues at the lowest level as a customer liaison 
• Experience providing customer feedback, conducting student evaluations, and internal reporting
• Demonstrated awareness of the wireless industry and developing communications trends
• Active Top Secret (TS) security clearance

Physical requirements for the role include:

• May need to navigate rough terrain, climb ladders, or work in physically demanding conditions with exposure to extreme temperatures or noise.
• Stamina and endurance: FAEs often spend a lot of time on their feet, visiting customer sites, attending trade shows, conducting demonstrations, and traveling for work.
• Ability to stand and sit for extended periods: FAEs often spend significant time at trade shows, in front of computers, writing reports, analyzing data, and communicating with clients.
• Ability to lift and carry moderate weight: This could involve carrying equipment, tools, or product samples to and from customer sites. Some roles might require lifting up to 50 pounds.
• Ability to climb stairs and ladders: Accessing di