Property Manager - Multifamily Residential

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

POSITION PURPOSE:

The Property Manager (PM) oversees all facets of the property’s operations to achieve occupancy and revenue goals. These goals are achieved by facilitating the optimum performance of the community’s properties in areas such as personnel management, budget development & execution, property marketing, leasing, collections, resident services, maintenance, revenue enhancement, expense management, vendor compliance, capital improvements, information reporting and compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures the Property is maintained in a manner consistent with established standards and objectives. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Lead, schedule, coordinate, and supervise all associates at the property. Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed

• Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure. Ensure adequate/appropriate staffing

• Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property

• Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.

• Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property

• Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community.  Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests

• Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability

• Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client

• Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected.  Ensure that collection and demand notices are generated, delivered, and posted as required by local laws. Oversee eviction process

• Monitor resident selection criteria in accordance with federal and state regulations.  Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations

• Comply with company policies and procedures, including standards of performance (SOP)

• Instill, maintain and model JLL mission to be the best national management company
   

EDUCATION:

• High school diploma or equivalent required, Bachelor’s degree preferred

EXPERIENCE:

• Three years of onsite residential property management experience

• Experience in supervisory role and managing staff

• Financial acumen/experience writing and maintaining budgets; general understanding of accounting principles

• Proficient in property management software (Yardi, RealPage) or other similar property management software

SKILLS AND ABILITY:

• Excellent customer service skills while maintaining the highest standards of professionalism

• Strong grasp of modern technology and the ability to utilize same in day to day job activities

• Computer literate, including Microsoft Office Su