About the role
<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Lyft Healthcare &amp; Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact.</p> <p>We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Own relationships across a portfolio of strategic healthcare partners and Home &amp; Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor</li> <li>Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments</li> <li>Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities</li> <li>Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement</li> <li>Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management</li> <li>Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners</li> <li>Lead change management efforts and proactively identify ways to improve processes and drive efficiency</li> <li>Maintain accurate forecasts and pipeline management in Salesforce CRM</li> </ul> <h2>Experience:</h2> <ul> <li>4+ years of experience in account management, business development, management consulting, or a related field</li> <li>A proven track record of exceeding revenue targets in a quota-carrying role</li> <li>Healthcare industry knowledge, including familiarity with payers, providers, value-based care, and HCBS models</li> <li>Strong analytical skills — comfortable pulling, interpreting, and presenting data to support partner decisions</li> <li>Excellent communication skills across written, verbal, and presentation formats</li> <li>A collaborative, team-first mindset with the ability to build relationships across a w