Senior Technical Program Manager

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects!

This role is expected to come into our Atlanta office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities:

• Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
• Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
• Anticipate bottlenecks, providing escalation management and making tradeoffs
• Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
• Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
• Collaborate closely with cross functional partners to drive iterative process improvements  
• Leverage tools and processes to improve productivity in support of the program
• Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
• Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
• Drive program alignment on present and future outcomes that support company’s strategy 
• Manage program financials related to capitalization
• Manage procurement processes related to the initiative
• Creation and distribution of impactful automated reporting

Basic qualifications:

• 7+ years of experience in Technical Program Management
• Experience running IT programs, data programs, business applications, security or related programs
• Experience doing department roadmap planning & reporting

Preferred qualifications:

• Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
• Monday.com experience
• Confidence leading and influencing
• Experience with financial systems

The base salary range for this position is 146,000 - 237,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

   

 

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

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