Sr. Director, Product Marketing Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a strategic and experienced leader to establish, lead and grown a new Product Marketing Operations function. Reporting to the SVP of Product Marketing, you will join the product marketing leadership team and be a key contributor, playing a critical role in shaping how we bring products and major GTM initiatives to market, as well as ensuring delivering of timely and regular market insights to ensure GTM success. This role requires a proven leader with deep operational expertise, a track record of building and leading high-performing teams, as well as the ability to collaborate closely with executive and cross-functional stakeholders. You will build and lead a global team responsible for launch operations, project management, and product marketing research—establishing a foundation for operational excellence. 

Key Responsibilities 

• Lead and grow a cross-functional team spanning project management, launch operations, and market research 

• Design, implement, and scale processes and best practices that support best in class execution and cross-functional alignment 

• Drive complex, global product marketing initiatives from planning through execution—ensuring they are delivered on time, within scope, and aligned to strategic goals 

• Oversee go-to-market (GTM) readiness for product launches in close partnership with Product Marketing, Product Management, Enablement, and Sales 

• Deliver clear, frequent communication to stakeholders at all levels, including updates on project milestones and actionable insights from market, customer, and competitive research 

• Build a data-driven function that uses market intelligence to inform strategy, prioritize opportunities, and improve GTM outcomes 

• Foster a high-performing, collaborative, and inclusive team culture, with a focus on talent development and continuous improvement 

• Partner closely with executive leadership across marketing, product, and sales to support business objectives and ensure operational alignment 

Required Qualifications 

• 10+ years of experience in marketing or product operations, including managing global project management teams in SaaS or technology environments 

• Demonstrated success in leading large-scale, cross-functional initiatives and product launches 

• Proven ability to lead through influence and build partnerships across diverse global teams 

• Excellent organizational, communication, and exe