IMA GUEST SERVICE MANAGER

Agency:  Department of Military Affairs
Salary: $18.00 per hour
Job Type:  Hourly - Full-time
County: Sangamon
Number of Vacancies:  1
Plan/BU: None 

Department:  Facilities

Work Location: 1301 N. MacArthur Blvd.  Springfield, IL 62702

Schedule:  40 hours per week

Hours: Can Vary based on Mission Requirements

Date Posted: 05/14/25

Last Day to Apply: 05/28/25

BID NOTICE #: 47317

 

 

****A RESUME IS REQUIRED FOR THIS JOB POSTING****

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Military Affairs must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.

This is a non-code Military Exempt position.  To qualify you will need to furnish proof of your Illinois National Guard military service. Illinois National Guard members currently serving should provide a memo from their command showing dates and status.  Retired/inactive members should provide their NGB22 and/or DD214.  These documents can be uploaded in the application.

You WILL NOT be considered for the position if you attach a CMS100, CMS100b, FM 115 or any other document in lieu of a Resume or CV.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Military Affairs is looking for a Guest Service Manager located at Camp Lincoln in Springfield, IL.  This position performs a variety of front desk duties that includes checking guests in and out of their rooms.  The Department of Military Affairs works with the members of the Illinois Air and Army National Guard.  We welcome all interested applicants to apply.

Essential Functions

• Ensure front desk area and lobby remains clean.  
• Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government sponsored quarters.
• Calculates and posts charges to a patron’s account and balances totals with control records.  
• Maintains current check out list.  
• Prints back up reports from property management system.
• Ensure front desk area and lobby remains clean.  
• Ensures housekeeping status of rooms is updated.  
• Performs other duties as assigned.

Minimum Qualifications

• Candidates are preferred to have two years’ experience or education with computer software, hardware and AV equipment.

Preferred Qualifications

• Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.
• Maintains professional customer service.
• Promptly and courteously receives, greets and answers questions from visitors and telephone callers.
• Accurately registers guests ensuring compliance with established patron eligibility criteria.
• Accurately prepares reports according to regulations or established deadlines.
• Ensures compliance with all established safety policies, security policies and regulations.

Conditions of Employment

• Requires possession of valid driver’s license.
• Requires ability to pass background check.

Agency Contact: Natasha

Email:  DMA.StatePersonnelHROffice@illinois.gov

 

APPLICATION INSTRUCTIONS

• Use the