Care Coordinator - Outpatient Clinic - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and communities deserves our very best

Canopy has been designated a Great Place to Work® for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.  

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to: 

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Care Coordinator - Position Overview:

• The Care Coordinator is responsible for facilitating referral and engagement into the Canopy Carenet.
• The Care Coordinator facilitate workflows and processes which includes assessing service needs, and managing the request for care within Canopy’s Carenet.
• Within the behavioral health clinics, the Care Coordinator assist with scheduling as needed, coordination of insurance benefits as needed and provide linkage to a range of social, educational, vocational, recreational, and other related wrap around service needs identified through targeted case management follow up.
• The Care Coordinator works collaboratively as part of the admissions team and with clinical staff to create a supportive environment to address the basic needs of the child and family through referral, service, education and skill development.

Job Responsibilities:

• Manages incoming calls and process calls related to care request.
• Routes calls to the appropriate Solution staff to address needs.
• Assist in the coordination of care which includes assisting in identifying and assessing care and resource needs for children, youth, and their families.
• Assess individualized services needs of the family and documents in the Organization’s electronic documentation system.
• Facilitates access to medical, social, educational, vocational and other needed services internally and externally as indicated for coordination of care needs.
• Coordinates with the Accounting Department to resolve conflicts in data input related to the coordination of services as indicated and applicable for billable services provided through care coordination.
• Documents service delivery and communication in the Organization's electronic health record system.
• Ensures documentation adheres to standards and regulations for Organization requirements and if applicable, regulatory agencies.
• Assesses service needs for referrals and active cases and provide effective caseload management through engagement activities designed to support treatment participation and support clinical services delivered in the behavioral health clinic setting as needed and identified.
• Demonstrates ability to monitor treatment progress in service coordination and document engagement coordination accordingly.
• Demonstrates the knowledge to facilitate the process to gauge customer and referral satisfaction through outlined engagement and marketing strategies.
• Conduct telephone support to families for engagement sessions to determine barriers to treatment and compliance.
• Create and develop triggers for discharge plans for children and youth disengaged in care in the Organization's electronic health record system.
• Initiates the ten-day letter process to help reinforce the missed appointments and noncompliance policy within the behavioral health clinic setting.
• Conduct daily review of the behavioral health clinic appointment schedule to initiate the strategies for success protocol to promote engagement and help reduce no-show rates as applicable.
• Review and monitor treatment plans and the progress in the care journey for cases active