Splish Splash Line Attendant

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Line attendants are responsible for overseeing the park queue lines for aquatics attractions and maintaining a safe environment for all guests and employees. The ideal candidate will have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

We are currently looking for a:

 

Splish Splash Line Attendant

Roles & Responsibilities:

 

• Greet and guide guests through park queue lines.

• Convey exceptional guest service including, but not limited to, assisting guests with questions and providing direction to guests, as needed

• Enforce all Park rules and regulations.

• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

• Monitor guest safety and communicate conflicts to supervisors on duty

• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further

• Exercise clear and concise communications with all park departments

• All other duties assigned by leadership\

• Pay Rate: $18 / hr.

Education and Experience:

High School diploma, GED, or equivalent; Equivalent work experience will also be considered

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with NY Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner

• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs

• Ability to operate dispatch radio and/or other communication devices

• Ability to professionally and calmly deal with stressful and/or tense situations

• Ability to understand and carry out verbal and written instructions, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces

• Ability to climb or descend stairs for some attractions

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

• Must have good visual acuity and peripheral vision

• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role is predominantly based in an outdoor park setting with some exposure to indoor environments

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions

• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

• Subject to a variety of stressful emergency situations involving people or property

• Subject to frequent interruptions and requests that may require repriori