Analyst, AR - Hybrid

What you’ll need to succeed as an Analyst, Accounts Receivable at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 1 year of experience in Accounts Receivable or Collections
• Above-average proficiency in Microsoft Office Suite
• Able to prioritize and manage multiple responsibilities and changing priorities
• Experience pulling, manipulating and analyzing large amounts of data and calculating discounts, proportions and percentages
• Able to thrive in a fast-paced, goal-oriented Order to Cash shared services organization while showing strong attention to detail, meeting goals and building strong relationships with customers and internal departments at XPO

 

Preferred qualifications:

• Advanced degree in Business, Finance, Accounting or equivalent related work or military experience
• Prior experience in freight and logistics
• Prior exposure to management of large, high-volume AR accounts
• Collection software experience (High Radius preferred, etc.)
• Prior knowledge of Cash Applications or Credit

 

About the Analyst, Accounts Receivable job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

• Manage a high revenue portfolio of commercial accounts in a fast-paced, goal-oriented Order to Cash shared services organization
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data and determining root causes
• Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items
• Resolve overdue account balances and payment discrepancies through research, communication and follow-up with customers and/or sales teams
• Partner with leadership to make recommendations on account management strategies

• Prepare clear and concise communications for the Sales team to engage with customers to resolve delinquent invoices and account issues

• Leverage collection software and Microsoft Excel (including pivot tables and v-lookups) to develop and track action plans to meet goals
• Maintain daily communication with customers via email and phone regarding their accounts
• Chronicle customer interactions by documenting specific account and payment details