Senior IT Manager

                                 Senior IT Manager

Common Sense Media is dedicated to improving the lives of kids and families by providing the trustworthy information, education, and independent voice they need to thrive. Our ratings, research, and resources reach more than 150 million users worldwide and 1.4 million educators every year. Learn more at commonsense.org. 

Job Overview:

We are hiring a strategic, hands-on Senior IT Manager to directly manage and support Common Sense Media’s internal IT systems, infrastructure, and staff technology needs. This role is an individual contributor position, focused on the day-to-day execution of IT operations and the delivery of secure, reliable, and well-maintained technology across the organization.

The Senior IT Manager will report to the Senior Director of Data & Technology and will be directly responsible for maintaining office and end-user technology systems, managing software and hardware procurement, developing IT documentation and support processes, and working alongside the technical team to strengthen the organization’s cybersecurity posture through audits and remediation.

Location: San Francisco, California 
Reports to: Sr. Director of Data & Technology
Salary: $111,200–$132,050 per year
Type: Full-time, exempt

What You'll Do:

Systems & Infrastructure Management

• Independently maintain and support internal systems, including servers, office network, and conference room A/V setups.

• Configure and administer secure network infrastructure (firewalls, 802.1x authentication, RADIUS, VPNs, intrusion detection).

• Own and troubleshoot DNS configuration and optimization across corporate environments.

• Ensure staff access to organizational tools and services through reliable system performance.

Security & Risk Management

• Implement and enforce systems security standards and device management protocols.

• Work directly with the Sr. Director of Data & Technology to conduct external cybersecurity audits and carry out remediation.

• Apply and maintain least privilege access principles with role-based access controls.

• Administer SAML & SSO configurations across company applications.

• Perform regular audits and access reviews.

• Develop and execute disaster recovery and backup processes.

• Apply network and access control policies aligned with best practices.

• Continuously monitor traffic and performance, resolving bottlenecks or security issues.

• Lead hands-on incident response during outages or breaches.

Strategic Planning & Budgeting

• Track and evaluate IT system performance and recommend targeted improvements.

• Contribute direct input to IT budgeting and planning, focusing on cost-effective solutions.

IT Operations & Support

• Manage the full lifecycle of users and devices through IDP, MDM, and endpoint protection tools.

• Build and maintain