Senior Manager, Penn Parking Operations

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Manager, Penn Parking Operations

Job Profile Title

Manager C, Business and Finance

Job Description Summary

Reporting to the Director of Penn Parking Services, this position is responsible for overseeing all aspects of parking operations. This includes the recruitment, training, scheduling, and supervision of parking staff and enforcing parking regulations. The role involves updating and aligning parking policies, procedures, and regulations and managing vehicles, equipment, facilities, system functionality, and maintenance programs. Additionally, the Senior Manager of Parking Operations recommends improvements, changes, upgrades, and replacements for equipment and manages the growth of the EV program. The role involves participating in annual budget planning and goal setting, special event operations, plans for equipment purchase and replacement, and coordinating technology upgrades and associated project management.

Job Description

DUTIES:

Operations and Supervisory Management:

• Lead, train, and supervise all operations staff to include members of various bargaining units, consisting of managers, supervisors, parking attendants, hard surface custodians, temporary/occasional employees, and parking enforcement officers, to achieve goals promptly and ensure an optimal customer experience.

• Maintain a strong understanding of associated collective bargaining agreements (CBAs) and ensure positive and productive relationships are maintained with any union official.

• Develop a strong knowledge of staff capabilities and performance.

• Oversee payroll and scheduling for staff.

• Manage daily parking operations at all Penn Parking garages and surface lots, including supervising the snow removal process and managing department fleet vehicles.

• Provide operational support to permit and transient customers, including maintaining revenue control and traffic flow.