We anticipate the application window for this opening will close on - 21 Feb 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. This individual will be primarily responsible for creating and delivering the course curriculum for cranial, spine, and ENT products/technologies to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.

Location: Lafayette, CO (on-site / 5 days a week) – this role does not have budgeted relocation assistance

Responsibilities may include the following and other duties may be assigned.

• Instructional Design & Project Management
• Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
• Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
• Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
• Prepare Instructor Guides and train-the-trainer program on new/revised curricula and materials, on a global basis.
• Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
• Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
• Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
• Provide timely evaluation and feedback to trainees and their managers/supervisors.
• Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
• Coordinate continuous training opportunities for the global Field service team. Duties may include review of newly released/updated repair procedures.
• Provide feedback from training into new and sustaining projects as appropriate.
• Training Services Delivery
• Conduct training courses at different skill levels and audiences in varied locations as needed.
• Manage course preparations and facility set up as needed.
• Conduct training for new product introductions and/or software releases.
• Ensure proper training attendance is documented and updated in proper locations per procedure.
• Interact in a professional manner with all course participants in both classroom and social situations.
• Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.
• Conduct train-the-trainer programs for Services educational course offerings.
• Retain a comprehensive understanding and clinical knowledge of Advanced Surgical Technologies technology.
• Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
• May assist in the technical support for users of products. This may include phone support for users and/or technical staff.
• Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Ensures training program(s) meets company and customer objectives.
• Maintains communication with customers to ensure effectiveness of training.
• May utilize trainers with technical expertise.
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
• Up to 25% domestic or international travel

Must Have: Minimum Requirements

• High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience

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